Do you inspect resale properties AND buildings
under construction?
Yes, we do provide resale and new home phase inspections
and new home warranty period inspections.
Do you carry Errors and
Omissions and General Liability insurance?
Yes, we want our customers
to have
peace of mind when using our services. Our insurance is for home
inspections as well as commercial/industrial work. The policy also
extends coverage
to those who refer us for an inspection.
Are your inspectors
trained?
Yes, each inspector has been specifically selected based
on prior training/experience.
Additionally, the inspectors must attend at least 20 hours
of ASHI approved training each year.
Do you perform background checks
on
your inspectors?
Yes, our management performs standard reference
checks. All of our inspectors are State Licensed and ASHI members.
ASHI
membership
requires the passage of two comprehensive exams, strict
compliance with standards and code of ethics, and continuing education
at the rate of at least twenty hours each year.
Do you test for
environmental
hazards like radon, asbestos, lead?
We can provide screening
services
for environmental hazards, however, we encourage
using environmental experts for any detailed evaluation needs.
Do you
test for
carbon monoxide as part of an inspection?
No, carbon monoxide
testing is outside
the
scope of a home inspection and is a complex issue
as
it relates to equipment/operator reliability and device calibration,
as
a
result we do not attempt to take carbon monoxide readings
during a standard
home inspection.
Do you guarantee your work?
Yes, our policy reads: "If we don’t find every visible major
defect at the property, within the scope of the inspection, then we
take care of the problem or the inspection is free."
That’s the way we have been doing business in the Valley since 1988.
How
are disputes handled?
We manage any complaints
personally and try to extend
exceptional customer service to everyone.
In the case of a significant disagreement the issue would be settled
by mediation or arbitration.
Are
you affiliated with any Board of Realtors?
Yes,
we belong to many of the boards within the metro Phoenix area.
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